1 Enquiry / Order form
Choose your invitation design from our selection plus any other elements you wish to have produced, you’ll need to select colours and card stocks as well. Sample packs can be ordered via our online store here. Then fill out the online enquiry form below or just contact us directly at email@example.com. From this we’ll be able to produce a digital pdf proof of your wedding stationery as well as a personal quote for the total package. No deposit is needed a this stage and we will have the proofs ready for you within 1-3 working days.
You can then review the proof and the price quote and make any adjustments you like; want to see some other colour combinations? Or change the wording? Add some Thank You cards as well? Just let us know and we’ll be happy to produce some more proofs for you.
3 Final Approval & Payment
Once we have a final set of proofs and a quote that you are happy with we will be ready to start printing. We will send you an itemised invoice for the total balance along with payment instructions. We currently accept payment by BACS, PayPal or personal cheque. Once you have signed off on the final proof and we have received payment, we will start production. We are unable to make any alterations to the design after this point so please be sure to check the final proofs thoroughly.
4 Receiving your order
The actual printing time will vary depending on the size and complexity of your order but we aim to have all jobs completed within 1 – 2 weeks. We will confirm the expected completion date on receipt of payment and keep you informed of the progress of your job.
Once completed, your wedding stationery will be dispatched to you by Royal Mail 1st Class Recorded Delivery, which requires a signature and comes with a tracking number. If you require a guaranteed next day service, just let us know at the enquiry stage and we can include it in the invoice. Clients are always welcome to collect their orders from our studio instead of having them shipped.
5 Refunds and returns
We aim to make sure that all of our wedding stationery is of the highest quality, but if there is an issue with your order, please contact us within 7 days of receiving it so that we can help you.
As each order is unique and personalised to your specifications before going into production we cannot accept returns or issue refunds.
By approving the final proof you are accepting responsibility for the text and the design as shown. If there is an error made by us then we will offer to reprint your stationery free of charge and dispatch replacements as quickly as possible. However if there are any mistakes in the final proof or if you change your mind once you have received the finished stationery then we will have to charge a reprinting fee.